No music in drill animation

Music is added to the drill by the designer within Pyware® before it is uploaded to UDBapp. Here are some steps to try resolving audio issues.

For Directors

• Check if the device is connected to any external speakers

• Ensure your device is playing audio correctly from other apps

• Turn off any "silence" toggles on your device

• Try playing the drill on a different device to rule out device-related issues

• On the drill file, tap and View Details to ensure there is an audio file listed with a .ogg or .wav file extension

• Contact your drill designer to make them aware of the issue

For Designers

• Ensure the audio file is working in the drill within Pyware®

• Confirm the audio file is a .ogg (preferred) or .wav file

• Test the drill on your own device within UDBapp

• Reupload the drill file to UDBapp, download the update within UDBapp, and test it

• Contact support and we will investigate and reply within two business days